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- Date: February 12, 2008
- Time: 2 p.m. EST
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presented by
Claim to Fame: Energizing Your Customer Communications
For many insurance carriers, the business-critical activity of claims communication is often labor-intensive, ad hoc and unique to individual agents. Claims communication can hinge on manual, paper-driven processes and situation-specific projects. Quality control is almost impossible. Data capture is difficult and prone to error.
This can cause a raft of problems – including lost agent productivity, botched communications, lack of responsiveness, compliance irregularities or violations, overpayments and mishandled claims, plunging customer satisfaction, rising operational costs and greater churn in both group and individual policyholders.
Find out how today’s property and casualty carriers are harnessing the power of customer communication technologies to produce a profoundly positive impact on claims management productivity, the overall customer experience, and to the carrier’s top and bottom lines.
This free web seminar will show the benefits of an end-to-end, integrated real-time claims communication solution and how it can impact carrier organizations from business unit managers to marketing, operations and legal operations to the C-level suite. You’ll discover how carriers are gaining:
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Greater customer satisfaction through offering swifter response, superior service quality and highly accurate, more readable customer communication.
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Greater agent/CSR efficiency and productivity by simplifying and standardizing customer communication; eliminating manual processes and the need for redundant data entry; improved data access and storage capabilities and integration with back-office and enterprise applications.
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Greater profitability by reducing claims cycles and controlling the cost of losses; reducing costs of processing, and retaining existing customers through superior service.
Hear from industry experts –
Ara Trembly, Senior Technology Editor – National Underwriter
Karen Pauli, Senior Insurance Analyst – TowerGroup
Mike Beebe, Pitney Bowes Group 1